Terms & Conditions
Child discount
One child under 09 years is generally granted a reduction of 50% of the tour price, provided that he/she is accompanied by at least two full paying adults and stays in the same room. An extra bed is provided free of charge.

Booking
Bookings are made to our office by email:  info@galatourist.com, by facsimile or telephone and shall be confirmed within 4 working days.

Payment method
Full settlement should be received no later than 25 working days prior to passenger s’ arrival. Payment should be made by telegraphic transfer, internet transfer to our following account details:
Account name: Galatourist.Co., Ltd
Account number in USD: 36515939
Account number in EUR: 36516439
Bank name: ACB
Address: 442 Nguyen Thi Minh Khai str., Ho Chi Minh city, Vietnam
Tel: +848-8395179
SWIFT code: ASCB VN VX
Website: www.acb.com.vn

Or by major credit cards.

Deposits
All trips require a non-refundable deposit of 20% per person. The deposits will confirm your reservation until 25 days prior to trip departure, at which time the balance of the trip is due. If the balance is not paid in full by the due date, we will regard the booking as cancelled.

Cancellations
As a general rule, unless otherwise stated, our policy is that all cancellation must be informed in writing either by email or fax. Cancellations will be charged as follows:
* More than 60 days prior to trip departure. No charge, however 20% deposit is non-refundable.
* 14-60 days before arrival: 30% charge
* 7-13 days before arrival: 40% charge
* 3-6 days before arrival: 60% charge
* Within 2 days before arrival: 100% charge

Travel Insurance
Trip insurance is required for our trips. An insurance policy number for our all-inclusive travel insurance, which includes trip cancellation, medical, and other coverage, should be confirmed upon your trip departure.

Tour cost
Tour costs and what inclusion/exclusion are listed on the itinerary for each tour. Unless indicated otherwise on the tour itinerary, the tour fee includes: accommodations in double/twin occupancy and most meals, all transportation during the tour, entrance fees , and services of a local tour guide. Tour costs are based in USD and per person. No refunds will be given for unutilized services

Voucher
Voucher will be issued by GALATOURIST after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax or snail mail to passenger.

Liability
No refunds nor exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member. GALATOURIST is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays or postponement, accidents, inclement weather, political restrictions or any other causes must be covered by the passengers. Passengers are required to have full travel insurance covered. This include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, GALATOURIST will endeavor to substitute a suitable arrangement of similar value.

Complaints/Refunds:
GALATOURIST will act as an intermediary between the clients and other services suppliers such as air, train, boat hotels in the event of any complaint.